FAQ

Our webstore is available only to professional photographers with an active Webpage and photography business. Please register here to get access to the price list and other information.

We also offer you the possibility of collages made from your photographs and some special graphics, which are already prepared. In the shop you will also find wooden Blocks box with Usb sticks, wooden ornaments or magnets and the finest velvet Fine Art Prints.
That is only the beginning :). While you are reading these lines, we are doing our best in trying to develop new products ;).

All our products are made in Slovenia, Europe – the only country in the world with the word LOVE in it ;).

All items are hand-made and require a certain time of preparation, production and drying. Because we want your products to be made perfectly, we take 7-10 working days to make them.

In summer time (July and August) and during christmas time (November and December) the production time can be extended up to 14 working days.
If anything unexpected comes up in the meantime, we will inform you in time.
If you need the item before the estimated date of production, let us know (hello@memoriesinwood.si), and we will do our best to make sure you receive the item in time.

Before ordering, please register here for exclusive access to products – you will be accepted into the site within 48 hours. Don’t forget to write down access to your professional photography website, Facebook or Instagram. You will only be accepted with the given information – you know, only photographers get exclusive access to our site!

You can pay via bank transaction (self-generated pro forma invoice) or via PayPal. PayPal payments will be added with 5% of commission. Do check with you bank about the possible extra costs.

Please note that the prices on our page are in Euros and do not include VAT.
For VAT registered European companies and for Third counties (etc. UK, Switzerland, US, Canada..) – the VAT is not added.

For other customers, which are not VAT registered, we add the % of VAT from the country in which the customer is based. So, etc. for German customers that does not have a valid VAT number, we will apply German VAT which is 19% on the invoice.

The products will be made only after receiving the payment.

Shipping costs can be checked in the cart when an item is added (it depend on weight).
In foreign counties, all packages are sent via Dhl or Ups.
Shipping takes:
– 2-5 working days for Eu countries and GB – price between 15-25 eur, overnight shipping is also available
– 2-3 working days for Us and Ca – price between approximately 28-75 eur.
– for other countries please contact us.

Shipping may take longer due to delay in customs or post office efficiency, which is outside of our control.

Please make sure you check the shipping and billing address is correct. For any items that might get delivered to the wrong address, we hold no responsibility if the address has been typed wrongly.
If that is the reason why your item will be returned to our address, we will charge you for the extra costs.

There are some postcodes in the US, SE… where couriers from our post providers do not visit them often. On those postcodes they demand extra fee for remote destination, which is 20 eur. Under THIS LINK there are postcodes where remote destination fee is claimed.
If your address is also in this area, we will ask you for upgrade or another address.

If a product is damaged when it is received we will endevour to correct any incorrect doing. All products leave our company in perfect condition, so it will most likely be a shipping fault. In this case we will need to investigate it further, so please keep all original packaging so the issue can be solved!

After placing your order you can contact us at hello@memoriesinwood.si, but please note that we start processing your order soon after the payment is completed, so it is not always possible to change or cancel the order later or an extra charges may apply.
Also, if you change your mind, and reload the different photos after the photos are already uploaded, you should necessary send us an email about the reloading photos!

Every item is made with love and a lot of patience. We try to make them perfect. They are order-made, which is why we do not accept trades and refunds. Please make sure to check the info about product before you order. 

All of our product are not the result of mass production, since each piece is made by a hand. This is why every wooden block will have its own unique differences and irregularities!

If the bought item consists of any mistakes (like damage (with transport)), make sure you write us about it to: info@memoriesinwood.si in the 7 working days after the delivery.

TERMS OF BUSINESS

Terms of business of the webshop Memories in Wood are being handled by Arami Ana Ravnak Majcen s.p., Celjska cesta 2b, 3212 Vojnik, register number 8572305000 (continue as bidder) who determines the conditions and selling of products. Terms of business of the webshop Memories in Wood are made in accordance with Zakon o varstvu potrošnikov (ZVPot – Consumer safety law) and the international codex for e-business. The web shop Memories in Wood is meant for the presentation and selling the products to its users.
You are responsible for regularly reviewing the Terms and conditions. Your continued use of the website after changes are posted constitutes your acceptance of these Terms and conditions as changed from time to time.

Company data
NAME: Ana Ravnak Majcen s.p.
LEGAL ORGANIZATION FORM: Private entrepreneur (p.e.)
ADDRESS: Celjska cesta 2b, 3212 Vpjnik
ABANKA D.D., IBAN: SI56 0510 0801 6780 604
BIC: ABANSI2X
REGISTER NUMBER: 8572305000
ID NUMBER: SI96296194
PHONE NUMBER: +386 41 611 142
WEB PAGE: www.memoriesinwood.si
E-MAIL: hello@memoriesinwood.si

Registration
Every visitor who, sings in to the system, gets a username that is equal to the email address and types in a password. These two things determine and connect the user to the inserted data. When the registration is confirmed via email address by the visitor, he/she become a user and is granted the right to purchase.

Information access
(Legislation summary)
The bidder is bind to ensure the following information to the buyer:
1. The identity of the company (name and headquarters, register number),
2. Contact data that manages better communication (email, phone),
3. The basic qualities of the goods and services (including presale services and refunds),
4. Item accessibility (every item or service that is in store online needs to be available in a reasonable due date),
5. Terms of item delivery or execution services (way, place and delivery date),
6. All prices need to be clearly and unambiguously set, and it needs to be clearly shown whether they include taxes and transport costs,
7. The way of payment and delivery
8. The validity of the offer.

Ways of payment

Payment via Paypal (plus 5% of commission),
Payment with receipt (after pro forma invoice) of the company Milena Ravnak e.p. (manager),
Due date of the product starts running after the order to the transactional account.

Ordering processing
Order processing will not begin until we receive a confirmed order and full payment.

Prices
All the prices are in EURO and exclude VAT.
For the countries outside European Union prices excluding VAT.
European Citizens who are not VAT registered, are charged 22% VAT.
We have the right to daily change the prices, unless they are set somehow differently (sales and discounts). Valid prices are those prices the buyer confirms with the purchase in our online shop.
All the prices are rounded up to two (2) decimal places that is why there can be certain deviations when reducing prices.
The cost of delivery is not included in the price of your products and will be added to the price of your purchase as a separate shipping cost.

Validity of sale offer
The validity of sale offer is stated with the sale offer and can differ.

Discounts and coupons with discounts
Discount or a coupon may only be used once. In the case of abuse of a coupon or discount, the salesperson-provider is justified to refuse to enforce such a discount.
In the event that the value of the discount or coupon is higher than the value of the purchase, the difference-unused amount is not repaid and is not transmitted to the next purchase.
Photographers and those who offer products Memories in Wood, get an access to wholesale prices to the prior proof of the information on their website and Facebook page.
Photographers can use the right of wholesale prices exclusively from their original photos.
Sample discount code is valid on only 3 single wooden blocks.

Resignation from the ordered goods
Because of the nature of our products, which are unique and made by your order and measurement, we do not accept refund or exchange. We ask you to read the description carefully before making the order.

Cancellation of the order
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
If the buyer-consumer wishes to cancel its order, he/she should do this in a window of 1 hour to the telefon number +386 41 611 142 or let us know via email address: hello@memoriesinwood.si. However, if the process has already been started, cancellation may not be possible.

Purchase for entities
Entities gets an access to wholesale prices in 24 ours after registration with data about their company.

Supply date
For goods in stock the supply date is 7 (seven) – 10 (ten) working days, but when not in stock, the buyer will be informed in time about the supply date. During the summer time and christmas time supply date is 14 working days.
If your order does not arrive within the estimated window of time, contact us via hello@memoriesinwood.si.

Delivery expenses and shipping in RS
The price for a certain item is visible in the cart.
The delivery expenses and shipping are calculated for every purchase separately.
Delivery in Slovenia is done by Pošta Slovenije or Gls.
The package is sent as a registered package.
Shipping takes from 2-3 working days. You will get a tracking number on your e-mail.

Shipping to foreign is made by Ups, Dhl or Post of Slovenia.
Shipping takes from 2-7 working days. You will get a tracking number on your e-mail with Ups or Dhl post, and 3-4 weeks with Post of Slovenia.

If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. The shipping cost will be stated on the pro forma invoice prior to paying.

Item Refund
If the bought item consists of mistakes (like damage (with transport)), make sure you write us with a message to: info@memoriesinwood.si. The very latest it will take 8 days after the refund is accepted, we will give an answer with a possible solution. The direct expense and expenses with the shipping are the costs that you accept when returning the item. When refunded, damage made by aging of the item is not included, as well as any other damage done to it because of irregular carrying, incorrect care and accidents (scratches, hits…). When the quality of the photo is not high enough (300dpi, sRGB profile, for bigger photos at least 4000px of side length), we do not hold responsibility for bad print of the photo and cannot assure a re-print or any sort of replacement. We can only assure you high-quality prints, however, small deviations in colours may occur.
If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
If your wooden tile arrive damaged than write to us: hello@memoriesinwood.si as soon as possible.
Everything connected to exchange, refund and quality has to be declared within 8 days after receiving the offer.

Complains and disputes
The bidder respects the valid legislation about protecting the consumer. In case of complains or refunds, fill in the form that is located under “Contact us” (on the bottom of the page) or via classic email address.
The bidder must confirm in 5 working days that he has accepted the complain-refund and tell how much time will be needed to process, as well as keep the consumer updated on the progress. The bidder must strive to solve the disputes as quickly as possible.

Child care
Every communication meant for children will be suitable their age and will not exploit the confidence of children, the lack of experience and feeling of loyalty.
The bidder must not accept offer from someone for who he/she suspects is a child without having a parent’s or caretaker’s permission.
The bidder must not accept personal data regarding children without the parent’s or caretaker’s permission. Also, the bidder must not give out personal information to a third party that was accepted from children, with the exception of caretakers.
The bidder must not offer free access to the products or services that may cause harm to children.

Responsibility absolution
The bidder tries his best to ensure harmony and promptness of data which is uploaded on his webpages. However, the qualities of items, as well as their price and stock, can change so quickly that the bidder does not manage to correct the data of his/hers webpage, which is why the bidder will notify the buyer about the changes and enable access to an absolution or a refund of the ordered item. The photographs on Memories in Wood are symbolic and do not guarantee the qualities of the item, they are only used as an info presentation of the item. Trade marks uploaded to Memories in Wood are the property of its owners and are used only for info use.
The bidder has the right to contextual or other changes without warning or reason.

Due to routine maintenance, technical and other problems, we reserve the right to temporary shutdown or denial of access to the site and we are not responsible for any resulting damages and costs caused due to the interruption of use or interference.
We are not responsible for any damage caused to the user’s hardware, software or other equipment due to the use of the website www.memoriesinwood.si.
User-buyer should provide himself/herself with appropriate hardware and protection for websites on www.memoriesinwood.si.

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Buyers responsibility
Memories in Wood produtcs are created to last for many years. They are not designed to withstand the effects of high or direct heat, high humidity, pressure, excessive or rough handling, or any combination of these conditions. Any damage that results from or evidence that the blocks products was subjected to these conditions will void the warranty.

Copyright information
The online shop www.memoriesinwood.si and all its data, pictures of items, graphic and video elements are protected by the copyright law and are not allowed to be reproduced or used without a permission in writing. The name Memories in Wood and its logo are the property of Milena Ravnak p.e.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.memoriesinwood.si (the “webite”).

1. Your data is processed by a company:

Arami,
Ana Ravnak Majcen s.p.,
Celjska cesta 2b,
3212 Vojnik,
Slovenia,
VAT: SI96296194

2. Which personal data do we collect

– Personal data collected to fullfill your order:

Regarding this processing we collects the following personal data through the collection forms in the ordering process or other processes.

– name;
-surname;
-email address;
-address;
-country;
-postal code;
-phone number;
-company name,
-order information, such as the products you purchase, date and amount of the order;
-payment information (direct bank transfer or paypal payment).
-personal device information data:

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the webite, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the webite, and information about how you interact with the webite. We refer to this automatically-collected information as “Device Information.”

-personal information collected by third parties to collect payments:

Payment processing services enable this website to process payments via bank transfer or with paypal payment method.To ensure greater security, this website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

-personal data – images:

Your images are stored for the purposes of completing your order on:
– our local server,
– Dropbox,
– Wetransfer.
After making sure order were delivered without issues (if there are not any complaints after delivery in 8 working days), we delete all the images from our file sharing services and computers once in a month).

On the website, there is also a final section at the end of your order, where you can choose if we can use the photos takes of your final products for the purposes of our own marketing (you can choose among sharing the photos of product on website and social media, sharing in Facebook private closed group for photographers only or you can select of no permission of taking the photo of your final product).

-personal infomation collected by us for marketing purposes:

New account registration form:

By filling in the contact form with their data, the user authorizes this website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header and register a new account with our ordering system.

-MailChimp

By registering on the mailing list or for the newsletter, the user’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this website. Your email address might also be added to this list as a result of signing up to this website or after making a purchase.

-courier Services

Providers:

– Ups,
– Dhl,
– Post of Slovenia.

4. Why do we use your personal information

We use the order information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order Information to:

– to allow us to better service you in responding to your customer service requests,

– to administer a contest, promotion, survey or other site feature,

– to process your transactions,

– to follow up with them after correspondence (email or phone inquiries),

– to notify you about any updates or changes to the product,

– to conduct surveys about your opinion on our products and services,

– to help you with support on our product.

5. How long do we keep your personal data

We keep your information for as long as it necessary in order to provide the services you request or for other essential purposes such as complying with legal obligations, resolving disputes, and applying our policies.

6. User’s rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Rights

The right to be informed
The user has the right to be provided with clear, transparent and easily understandable information about how we collect and use personal data and its rights.

The right of access
The user has the right to obtain access to its personal data (if our website is processing it).

The right to rectification
The user is entitled to have its personal data corrected if it’s inaccurate or incomplete.

The right to erasure
This right enables the user to request the deletion or removal of its personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to object to processing
The user has the right to object, on grounds relating to its particular situation, at any time, to the processing of its personal data.

The right to lodge a complaint
The user has the right to lodge a complaint about the way we handle or process its personal data with its national supervisory authority.

The right to withdraw consent
If the user has given its consent for a specific processing of its personal data implemented by us, the user has the right to withdraw its consent at any time. In case the user does so, it does not mean that anything Memories in Wood has done with the user’s personal data with its consent up to that point is unlawful.

The right to define instructions
The user has the right to define general or specific instructions regarding storage, deletion and use of its personal data after death.

7. “Do Not Track” requests

This website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

8. Information not contained in this policy

More details concerning the collection or processing of personal data may be requested from the owner at any time. Please see the contact information at the beginning of this document.

9. Changes to this privacy policy

Occasionally, we may change this privacy policy (or other documents related to privacy policy) to allow us to use or share your personal data in a different way. If we do, the links to the policy on our websites will indicate that the policy has been changed. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

10. Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or enforce users rights, please contact us by email details provided below:

Arami, Ana Ravnak Majcen s.p., Celjska cesta 2b, 3212 Vojnik, Slovenia

email: hello@memoriesinwood.si
phone: +386 41 611 142

Data officer: Ana Ravnak Majcen